Privacy Policy

Welcome to Primo Hoagies. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website primo-hoagies.click or interact with our food ordering and delivery services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website.

This Privacy Policy applies to all information collected through our website, mobile applications, and any related services, sales, marketing, or events (collectively, the "Services").

1. About Us

Primo Hoagies operates as a food business in the United States. Our contact details for all privacy-related inquiries are:

2. Information We Collect

We collect information about you in various ways when you interact with our Services. Below is a detailed breakdown of the categories of personal information we collect:

2.1 Personal Information You Provide to Us

We collect personal information that you voluntarily provide to us when you:

• Register for an account on our website
• Place a food order online
• Sign up for our newsletter or promotional communications
• Contact our customer support team
• Participate in contests, promotions, or surveys
• Post reviews or feedback about our products or services

The personal information we collect in these instances may include:

• Identity Information: First name, last name, username, or similar identifiers
• Contact Information: Email address, telephone number, billing address, and delivery address
• Financial Information: Credit card details, debit card details, and other payment-related information (processed through secure third-party payment processors)
• Account Credentials: Username and password (stored in encrypted form)
• Order History: Details of food items ordered, order preferences, special dietary requests, and transaction history
• Communications Data: Any correspondence you send to us, including support requests and feedback
• Profile Information: Food preferences, saved addresses, and loyalty program details

2.2 Information Collected Automatically

When you access our website at primo-hoagies.click, we automatically collect certain technical and usage information, including:

• Device Information: IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, and device identifiers
• Usage Data: Pages visited, time spent on each page, links clicked, referring URLs, search queries entered on our site, and navigation paths through our website
• Log Data: Server logs containing information such as access times, error logs, and activity timestamps
• Location Information: General geographic location derived from your IP address; precise GPS location data only if you expressly grant permission through your browser or device settings
• Cookie and Tracking Data: Information collected via cookies, web beacons, pixel tags, and similar tracking technologies (see Section 8 for full details)

2.3 Information from Third Parties

We may also receive information about you from third-party sources, including:

• Social media platforms, if you choose to connect your account or log in using a social media account (e.g., Facebook, Google)
• Third-party analytics providers such as Google Analytics
• Marketing partners and advertising networks
• Payment processors that confirm transaction status
• Delivery and logistics partners who fulfill your orders
• Review and rating platforms where you may leave feedback about our products

3. How We Use Your Information

We use the information we collect for a variety of business and operational purposes. All processing of your personal data is conducted in accordance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act).

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Managing your customer account and profile
• Providing customer support and responding to your inquiries
• Sending order confirmations, receipts, and delivery notifications
• Processing payments and preventing fraudulent transactions
• Coordinating with delivery partners to complete your orders

3.2 Website Operation and Improvement

• Ensuring our website functions correctly and efficiently
• Diagnosing technical problems and fixing bugs
• Monitoring website performance and uptime
• Improving the user experience and website design
• Developing new features, menu items, and service offerings
• Conducting internal research and data analysis

3.3 Marketing and Communications

• Sending you promotional emails, newsletters, and special offers (with your consent where required)
• Personalizing marketing communications based on your order history and preferences
• Running targeted advertising campaigns on third-party platforms
• Managing loyalty programs and reward points
• Notifying you about changes to our menu, policies, or services

3.4 Legal and Compliance Purposes

• Complying with applicable laws, regulations, and legal obligations
• Responding to lawful requests from government authorities and law enforcement
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of Primo Hoagies, our customers, and the public
• Preventing and investigating fraudulent or illegal activities

3.5 Analytics and Business Intelligence

• Analyzing customer purchasing trends and behavior patterns
• Measuring the effectiveness of marketing campaigns
• Generating anonymized statistical reports for business planning
• Understanding demographic trends among our customer base

4. Legal Basis for Processing Your Information

As a business operating in the United States, we process your personal information under the following legal bases:

• Contractual Necessity: Processing required to fulfill your orders and provide you with our food services
• Legitimate Business Interests: Processing necessary for fraud prevention, security, and business operations, where such interests are not overridden by your rights
• Legal Obligation: Processing required to comply with applicable federal, state, and local laws
• Consent: Processing based on your explicit consent, such as for marketing communications and non-essential cookies

5. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information to third parties for their own independent marketing purposes. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to facilitate our Services, including:

• Payment Processors: Companies that securely handle your payment card transactions (e.g., Stripe, Square, PayPal)
• Delivery Partners: Couriers and delivery services that fulfill your food orders
• Cloud Hosting Providers: Servers and data storage providers that host our website and databases
• Email and Communication Platforms: Services used to send transactional and marketing emails
• Analytics Providers: Companies like Google Analytics that help us understand website usage
• Customer Support Tools: Platforms that power our help desk and live chat features
• Marketing and Advertising Platforms: Services that manage and deliver targeted advertising

All service providers are contractually required to use your information only as instructed by us, maintain appropriate security standards, and not disclose your data to unauthorized parties.

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request
• Enforce our Terms of Service or other agreements
• Protect the rights, property, or safety of Primo Hoagies, our employees, customers, or others
• Detect, prevent, or address fraud, security breaches, or technical issues

5.3 Business Transfers

In the event that Primo Hoagies undergoes a merger, acquisition, reorganization, bankruptcy, or sale of some or all of its assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, and of any choices you may have regarding such a transfer.

5.4 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other business purposes.

6. Data Security

Primo Hoagies takes the security of your personal information seriously and implements a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, alteration, disclosure, or destruction.

6.1 Technical Security Measures

• Encryption: All data transmitted between your browser and our website is protected using industry-standard SSL/TLS encryption (HTTPS)
• Secure Payment Processing: Payment card information is processed through PCI-DSS compliant payment gateways; we do not store full credit card numbers on our servers
• Password Protection: Account passwords are stored using strong hashing algorithms (such as bcrypt)
• Firewalls and Intrusion Detection: We deploy firewalls, intrusion detection systems, and regular security monitoring to protect our infrastructure
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis
• Regular Security Audits: We conduct periodic security assessments and vulnerability scans

6.2 Organizational Security Measures

• Employee training on data privacy and security best practices
• Confidentiality agreements for staff who handle personal data
• Data breach response procedures and incident management protocols
• Vendor security assessments for third-party service providers

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with our legal, accounting, and reporting obligations. The following retention periods apply:

After the applicable retention period expires, we will securely delete or anonymize your personal information. If deletion is not immediately possible (e.g., due to backup systems), we will isolate your data and prevent further processing until deletion is feasible.

8. Cookies and Tracking Technologies

Our website primo-hoagies.click uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver targeted advertising.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly; cannot be disabled. These include session cookies, shopping cart cookies, and authentication cookies.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage statistics (e.g., Google Analytics cookies).
• Functional Cookies: Enable enhanced functionality and personalization, such as remembering your language preferences and saved delivery addresses.
• Marketing and Targeting Cookies: Used to deliver personalized advertisements based on your browsing behavior and interests. These may be set by third-party advertising platforms.

8.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most modern browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of our website. For full details on how we use cookies and how to manage your preferences, please refer to our Cookie Policy available on our website.

You may also opt out of interest-based advertising by visiting:

• Network Advertising Initiative (NAI) Opt-Out
• Digital Advertising Alliance (DAA) Opt-Out
• Google Analytics Opt-Out: Google Analytics Opt-out Browser Add-on

9. Children's Privacy

Our Services are intended for adults who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from individuals under the age of 18.

In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under the age of 13. If we discover that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and you believe your child has provided us with personal information, please contact us immediately at [email protected]. We will promptly investigate and delete the information if confirmed.

10. Your Privacy Rights

Depending on your state of residence within the United States, you may have specific privacy rights regarding your personal information. We honor all applicable state privacy laws.

10.1 Rights for All U.S. Residents

• Right to Know: You have the right to request information about what personal data we collect about you and how it is used
• Right to Correct: You may request that we correct inaccurate or incomplete personal information we hold about you
• Right to Delete: You may request deletion of your personal information, subject to certain legal exceptions
• Right to Opt Out of Marketing: You may opt out of receiving promotional communications from us at any time
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights

10.2 Additional Rights for California Residents (CCPA/CPRA)

California residents are granted additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), effective January 1, 2023:

• Right to Know (Detailed): Request disclosure of the specific pieces of personal information collected about you in the past 12 months, categories of sources, business purposes for collection, and categories of third parties with whom we share it
• Right to Delete: Request deletion of personal information we have collected about you (subject to exceptions)
• Right to Correct: Request correction of inaccurate personal information
• Right to Opt Out of Sale/Sharing: Direct us not to sell or share your personal information with third parties for cross-context behavioral advertising
• Right to Limit Use of Sensitive Personal Information: Limit our use of your sensitive personal information to that which is necessary to provide the Services
• Right to Data Portability: Receive a copy of your personal information in a portable, usable format
• Right to Non-Discrimination: We will not deny service, charge different prices, or provide a different level of service because you exercised your privacy rights

10.3 How to Submit a Privacy Rights Request

To exercise any of your privacy rights, please contact us using one of the following methods:

• Email: [email protected] with the subject line "Privacy Rights Request"
• Website: primo-hoagies.click — via our contact form

We will verify your identity before processing your request to protect the security of your personal information. Verification may require you to provide account login credentials, order history details, or other identifying information. We will respond to your request within 45 days as required by California law (with a possible 45-day extension for complex requests).

10.4 Authorized Agents

California residents may designate an authorized agent to submit requests on their behalf. The authorized agent must provide written proof of authorization, and we may require the consumer to verify their identity directly with us before processing the request.

11. International Data Transfers

Primo Hoagies is based in the United States, and your personal information is primarily stored and processed within the United States. However, some of our third-party service providers (such as cloud hosting, analytics, and email marketing platforms) may be located in or operate from countries outside the United States.

When your personal information is transferred internationally, we take appropriate steps to ensure it receives a level of protection consistent with applicable U.S. privacy laws. These steps may include:

• Entering into data processing agreements with service providers that incorporate appropriate data protection provisions
• Using service providers that participate in recognized privacy frameworks
• Implementing contractual safeguards, including standard contractual clauses where applicable
• Assessing the privacy laws and practices of recipient countries before transferring data

By using our Services, you acknowledge and consent to the transfer of your personal information to the United States and, where applicable, to other jurisdictions as described in this policy.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, payment platforms, social media pages, and delivery partner portals. We have no control over and are not responsible for the privacy practices or content of those third-party sites. This Privacy Policy applies solely to information collected by Primo Hoagies through primo-hoagies.click.

We encourage you to review the privacy policies of any third-party websites you visit before providing your personal information to them.

13. Social Media Features

Our website may include social media features, such as Facebook Like buttons, Instagram embeds, and Twitter/X share buttons. These features may collect your IP address, note the page you are visiting, and set cookies to enable the feature to function properly. Social media features are hosted either by a third party or directly on our website. Your interactions with these features are governed by the privacy policy of the social media company providing them.

14. Email Communications and Opt-Out

By creating an account or placing an order with Primo Hoagies, you may receive transactional emails such as order confirmations and delivery notifications. These communications are essential to our service delivery and cannot be opted out of while you maintain an active account.

Where you have consented to receive marketing communications, you may withdraw that consent and opt out of promotional emails at any time by:

• Clicking the "Unsubscribe" link included at the bottom of every marketing email
• Emailing us at [email protected] with the subject line "Unsubscribe"
• Updating your communication preferences in your account settings

Please allow up to 10 business days for opt-out requests to be processed.

15. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Currently, there is no universally accepted standard for responding to DNT signals. As a result, our website does not currently respond to DNT signals. However, you can manage your tracking preferences through cookie settings as described in Section 8 of this policy.

16. Complaints and Dispute Resolution

If you have concerns about how we handle your personal information, we encourage you to first contact us directly so we can address your concerns:

• Email: [email protected]
• Subject Line: "Privacy Complaint"

We will acknowledge your complaint within 5 business days and aim to resolve all privacy complaints within 30 business days.

16.1 Filing a Complaint with Regulatory Authorities

If you are a California resident and are not satisfied with our response to your privacy complaint, you have the right to file a complaint with the California Privacy Protection Agency (CPPA):

If you believe your rights under the FTC Act or other federal consumer protection laws have been violated, you may file a complaint with the Federal Trade Commission (FTC):

Residents of other states may also file complaints with their respective state attorneys general offices regarding privacy violations.

17. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any material changes by:

• Posting the updated policy on our website at primo-hoagies.click with a revised "Last Updated" date
• Sending an email notification to the address associated with your account (for significant changes)
• Displaying a prominent notice on our website homepage

Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this policy periodically to stay informed about how we protect your information.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team:

This Privacy Policy was last reviewed and updated on June 12, 2026. © 2026 Primo Hoagies. All rights reserved.